Hospital Policies

At Follow Your Heart Animal Hospital, you become family. As such, we are continuously updating our policies to ensure we are continuing to provide proper care of your pet(s), as well, as the safety of our staff. 

We ask that your review our policies to ensure there are no surprises at your next visit!

We can’t wait to get to know you!

We have a Zero Tolerance Policy

Any form of abuse, verbal or physical, towards our staff, our clients, or pets WILL result in removal from our premises. This includes termination of any further relationship with our hospital.

Cameras are present for the safety of everyone.

Non-refundable Deposit

A non-refundable deposit will be required when scheduling an appointment

Rabies Vaccination Required

We are requiring all Patients to have a current rabies vaccination on file. If this was given by another clinic, we do require that you provide proof of vaccination prior to your scheduled appointment.

We reserve the right to decline service if your pet’s rabies vaccination is not up to date.

Annual Exam Required

Like any medical office, we require annual exams in order to be able to treat your pet(s) and fill their medication throughout the year. We will be unable to provide medication, medical advice, or tech appointments without a yearly exam.

Recent Bloodwork for medication refills

We require recent bloodwork for most medication refills.

Timeframes on bloodwork vary based on the disease process for your pet(s).

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